City of Dallas Social Services

The Social Services & Support Program provides emergency assistance to individuals and families who have experienced a temporary financial crisis. Financial services are based on the availability of funds. For assistance, you must either call to schedule an appointment with a caseworker or submit an application to be seen. No walk-ins are allowed.

The Social Services program assists clients with:

  • Utility Bill Assistance (Electric, Water, Gas)
  • Rental Assistance
  • Housing Opportunities for Persons with AIDS (HOPWA)
  • Emergency Shelter Grants (ESG)

Appointments

If you are interested in Rental or Utilities Assistance through the City of Dallas Office of Community Care, Social Services program, you may call our appointment line to speak with a  caseworker, Monday – Friday – 9am- 2pm. The City of Dallas Social Services program  is not able to assist  people who live outside of City of Dallas’ city limits with Rental Assistance.

West Dallas Multipurpose Center: 214-670-6530

Martin Luther King, Jr. Community Center:  214-670-8416

Make an online appointment : https://appointments.dallascityhall.com  you will be contacted by email from a City of Dallas Social Services caseworker. This is not a guarantee that you are eligible to receive assistance – you must have an interview with a caseworker by appointment only.

OR

Complete a request for assistance application: Social Services Assistance Request Form (Download)

Upon completion of the application, please send it to one of the contacts below:

West Dallas Multipurpose Center (2828 Fish Trap Road, Dallas, TX 75212)-
Contact: Cristina.Blankenbaker@dallascityhall.com

Martin Luther King, Jr. Community Center (2922 Martin Luther King Jr. Blvd., A-135, Dallas, TX 75215)-
Contact: Elaine.Kyle@dallascityhall.com

Once the application is received, you will be contacted by email from a City of Dallas Social Services caseworker. This is not a guarantee that you are eligible to receive assistance – you must have an interview with a caseworker, by appointment only. 

Please do not submit more than one request for assistance. 

Documents Needed

  • U.S. Government issued ID or secondary identification
  • Social Security Cards for all household members
  • Lease agreement or proof of homeownership
  • Proof of household income for the past 30 days
  • Utility bill
  • Eviction notice or mortgage delinquency notice
  • Receipts for bills/expenses paid in the last 30 days

Note: Additional information may be required.

Financial Assistance is based on eligibility and fund availability.

Bilingual staff available.

Hours of Operation

Monday-Friday: 9:00 A.M. – 5:00 P.M.

Coronavirus (COVID-19) Relief

For the Rental or Mortgage Assistance program, the pre-screening process will begin on May 4, 2020. City of Dallas residents are invited to participate online at www.dallascityhall.com. The application is available on a smartphone, tablet, or desktop computer.

For those residents without access to the internet, call center agents are available at 469-749-6500 from Monday-Friday, 9 a.m.-5 p.m. Due to expected higher than average call volume, residents may experience higher than average call times or a busy signal. Eligible applications will be processed on a first-come, first-serve basis.

 
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