City of Dallas Social Services

The Social Services & Support Program provides emergency assistance to individuals and families who have experienced a temporary financial crisis. Financial services are based on the availability of funds. You must schedule an appointment with a caseworker to be seen. No walk-ins are allowed.

The Social Services program assists clients by providing:

  • Utility Bill Assistance (Electric, Water, Gas)
  • Rental Assistance
  • Housing Opportunities for Persons with AIDS (HOPWA)
  • Emergency Shelter Grants (ESG)

Schedule an Appointment

The appointment line is open Monday through Friday, from 9:00 a.m. to 5:00 p.m. To schedule an appointment, call 214-670-6530.

Documents Needed

  • U.S. Government issued ID or secondary identification
  • Social Security Cards for all household members
  • Lease agreement or proof of home ownership
  • Proof of household income for the past 30 days
  • Utility bill
  • Eviction notice or mortgage delinquency notice
  • Receipts for bills/expenses paid in the last 30 days

Note: Additional information may be required.

Financial Assistance is based on eligibility and fund availability. Bilingual staff available.

Hours of Operation

Monday-Friday: 9:00 A.M. – 5:00 P.M.

Coronavirus (COVID-19) Relief

For the Rental or Mortgage Assistance program, the pre-screening process will begin on May 4, 2020. City of Dallas residents are invited to participate online at www.dallascityhall.com. The application is available on a smartphone, tablet, or desktop computer.

For those residents without access to the internet, call center agents are available at 469-749-6500 from Monday-Friday, 9 a.m.-5 p.m. Due to expected higher than average call volume, residents may experience higher than average call times or a busy signal. Eligible applications will be processed on a first-come, first-serve basis.

 
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